How to earn the Google IT Support Professional Certification

If you’re looking to change professional careers or are just entering the job market, you may find information technology (IT) to be a rewarding niche. In the IT field, the Google IT Support Professional certification is a great way to find a high-paying entry-level job.

IT support specialists are a rapidly growing profession, and nearly every home and business uses computers and related devices. Therefore, there are always certain requirements for IT support specialists.

The U.S. Bureau of Labor Statistics reports that there are 844,600 job openings for computer support specialists . And the agency expects that number to increase by 9% between 2020 and 2030. The IT industry would add 72,200 new IT support specialists during this period each year.

Therefore, a career in IT support quantifies job security from a current and future perspective. The best place to start is by earning a Google certification, which is recognized by most employers. Learn more about this course and get started today!

What is the Google IT Support Professional Certification?

The Google IT Support Professional certification can be considered the starting point for a successful career in IT. Google has designed the course content to help entry-level candidates get a job in 3-6 months. Coursera is the course content delivery partner for this certification offered by Google.

This 5-course certification from Google will help you land an entry-level IT support job. This role includes remote and in-person IT help desk support for small, medium, and enterprise-level businesses. There are also examples of Google IT Support Professional Certified candidates winning jobs at Google.

This course is very intuitive and compelling, allowing learners to stay focused on the course without distractions. Learn through videos, widgets, quizzes, hands-on labs, and more.

The main benefits of this course are:

• Get priority when applying for IT support roles with top employers like Sprint, Walmart, Hulu, Google, Bank of America, and more.
• Gain in-depth knowledge of IT hardware, software, and networking through theoretical and practical lessons.
• Learn the soft skills you need to act professionally in the workplace.
• It is very affordable and requires less investment time.
• Get a digital badge published by Credly.
• Earn two badges when you earn your CompTIA certification.

This certification is part of the Grow with Google program. Google focuses this effort on creating employment and self-employment opportunities around the world. You can also choose financial aid from Coursera, and our in-house team will evaluate your financial grant application toward certification.

Google IT Support Professional Certification Overview

qualification

Anyone can enroll in this certification course from Google on Coursera. If you have experience with computer hardware, networking, or software, you may find the content easier to understand. However, as this is an entry-level certification for the IT Support Specialist role, no previous experience or computer literacy is required.

Course content is available in 10 languages, including English. If your native language is not listed, you must have basic English literacy skills to complete the entire course.

Prerequisites

Becoming an IT support specialist means working with computers and related technology. Therefore, owning a computer with standard hardware and software configuration and a good internet connection is perfect.

However, you can also earn your certification from anywhere you have access to a computer and the Internet, such as a cyber cafe.

Course duration

If you follow a standard study pace of 10 hours per week, the course will take no more than 6 months. Here is a detailed breakdown of time investment by course content:

Fee

You can access course content by signing up for a Coursera Plus plan. This monthly plan costs $39. You also get a 7-day free trial to evaluate the course content before you start making monthly payments.

Job duties and salary expectations

The positions you can expect are as follows:

• IT security specialist
• Senior IT Infrastructure Specialist
• Google Workspace administrator
• IT Service Management Specialist
• IT solution specialist

Researched by ZipRecruiter, the average annual pay for Google IT Support Professional jobs in the United States is $58,922 per year. However, the minimum salary can be $24,500 per year and the maximum salary can be $112,500.

Google IT Support Professional Certification Course Content

Technical Support Fundamentals: Course 1

Introductory learning content for IT. Learn the basics of IT, including hardware, software, networking, customer service, and IT troubleshooting. The main learning contents are as follows.

• How do binary systems work?
• How do I assemble my computer?
• How do I install the operating system?
• What is the Internet?
• How is software development done?

Computer Networking Trivia: Course 2

This section of the Google IT Support Professional Certification course covers everything about computer networking, connectivity protocols, and cloud computing, both practically and theoretically. Main learning:

• 5 layer network model
• TCP/IP communication
• network troubleshooting tools
• DNS and DHCP
• cloud computing

Operating Systems and You: Becoming a Power User: Course 3

The third area of ​​concern is the operating system, software management, and hardware configuration. The main skills you will learn are:

• GUI and CLI for Linux and Windows
• Disk partitioning and file systems
• remote connection tools
• Solve OS problems as an IT specialist

Systems Management and IT Infrastructure Services: Course 4

This section is a little more advanced, as you will learn how to control multiple computers connected to a network. Topics studied include business computing infrastructure services, server configuration, and cloud resource management. The main skills you will learn are:

• How to choose vendors, services, and hardware for your organization.
• Cloud infrastructure for business
• Active Directory, Directory Services, and OpenLDAP
• Back up company data

IT Security: Defense Against the Digital Dark Arts: Course 5

Learn about threats to IT and briefly explain how such threats can attack your company’s IT infrastructure. You’ll also learn about IT security best practices, concepts, and tools for responding to hacking and ransomware attacks. The main skills to learn are:

• Network and data encryption algorithms
• Various authentication software and protocols
• Risk assessment and risk mitigation
• Network security best practices
• General employee training on data and network security

Google IT Support Professional Certification: Coursera

This Coursera course is the official platform to receive rigorous training on a variety of course content and earn a shareable online certificate. Receive training only on the latest technologies and skills in high demand for IT support. And you will be able to get a job within 5-6 months.

One of the best things about this Coursera certification is that you can take the course even if you’re working or pursuing a full-time college degree. Because you only need to invest 10 hours a week and can easily manage it alongside other professional or educational commitments.

Coursera’s framework for this certification is 100% online, making it easy to schedule learning sessions. Additionally, this course is also available in major foreign languages ​​such as French, Italian, German, Russian, Spanish, Vietnamese, Arabic and Portuguese (Brazilian and European).

Google and CompTIA: Dual Certification

CompTIA is a prestigious IT certification that can pave the way to top-level IT jobs. CompTIA A+ is the IT industry’s gold standard when employers need to hire problem solvers for virtual computing, networking, and computing infrastructure security.

After training in IT Technical Support Fundamentals with this Google certification through Coursera, you can prove you’re job-ready by earning the CompTIA A+ certification. The Google IT Support Professional Certification course content is fully aligned with the goals and skills covered in the latest version of CompTIA A+.

Related and famous IT courses on Coursera

After you earn your basic IT Support Specialist certification, you can enhance your career and climb the ladder of success by earning more specialized IT certifications.

For example, you can become an expert in cloud computing or Microsoft Azure. Find below the trusted Coursera courses that can help you.

IBM Technical Support Professional Certification: Coursera

Fundamentals of Cloud Computing (Cloud 101): Coursera

IBM Technical Support Professional Certification: Coursera

Information Technology (IT) and Cloud Fundamentals Specialization: Coursera

Microsoft Azure Services and Lifecycle: Coursera

IS/IT Governance: Coursera

Microsoft Azure Cloud Services Overview: Coursera

Emerging Technologies in Big Data: Coursera

last word

Google Certificates have always had a value proposition in professional training and certification. If you’re serious about a career as an IT support specialist, there’s nothing better than the Google IT Support Professional certification. And the only Google certification platform where you can get certified is Coursera.

As an IT support specialist, you frequently need to use remote support tools to provide services to external or internal clients. Learn about Zoho Assist today and get an edge over other job seekers.