C Shape

How can you serve your customers in a world of social distancing?

One of the underlying themes regarding the coronavirus …
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The definitive guide to sentiment analysis

Customers are the driving force behind any business. Kn…
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What is Customer Effort Score (CES) and strategies to improve it?

Customers are the most important factor in determining …
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15 Best Voice Calling APIs for Web or Mobile Apps [2023]

Voice calling APIs allow businesses to automate custome…
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IT production support shift, on-call handover template

If you work in production support, you’ll most li…
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How to enable live chat 👋 on your website?

People visit your website for a reason. Perhaps they ar…
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7 Best Open Source Live Chat Software to Converse with Customers

Customer support is one of the most important aspects o…
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8 canned response tools for productivity and customer service

Customer support executives must answer hundreds of que…
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Zendesk vs. Zoho Desk: Comparing two giants in customer service software

If your business is determined to provide excellent cus…
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11 Customer Self-Service Software to Reduce Support Costs

The customer service landscape is rapidly evolving due …
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10 Complaint Management Systems to Resolve Customer Complaints

When companies manage customer complaints, they can als…
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First Call Resolution (FRC): How to satisfy your customers on the first try

A call center’s first call resolution (FCR) rate …
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10 best customer experience management software for measuring royalty and maintenance rate

Your customers are what drives your business, and you n…
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How to get a virtual phone number for business?

Answering work calls from your personal phone number ca…
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Freshdesk vs. Zendesk: Battle of the best customer service software [2023]

Welcome to Freshdesk vs Zendesk, a comparison article a…
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Aircall: The essential call center solution for your business

Aircall is a cloud-based, fully integrated call center …
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Make cheap international calls easier with these 9 apps/tools

Do you want to connect with relatives in another countr…
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9 Best Open Source or Free Ticketing Systems for Business Support

A help desk ticket system is essential for managing whe…
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12 Best Paid Ticketing Software for Business in 2023

Wondering which ticketing software is right for your cu…
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7 Best Reliable Calling Solutions to Improve Customer Trust and Confidence

Want more customers to answer your calls? Use a trusted…
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On-premises helpdesk or SaaS: How to choose in 2023

Helpdesk software allows users, either internal or exte…
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10 Agency Project Management Software to Seamlessly Manage Your Clients

These great agency project management software can help…
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11 in-app chat solutions to build better user engagement

Want to stay on top of user engagement for your product…
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Dialpad vs. RingCentral: How to choose a business messaging tool

Regardless of the industry, quality customer service is…
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CometChat: Is it the ultimate communication tool for your platform?

CometChat allows users to easily add chat functionality…
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8 call center dialers to improve your customer experience

Call center dialers allow you to scale up your operatio…
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Top 11 Contact Center Solutions to Power Your Operations

Contact center solutions are cloud-based services that …
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10 WhatsApp Business API Gateways to Engage with Customers at Scale

WhatsApp is the most popular instant messaging app, wit…
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Freshchat: A tool to improve your customer experience

Looking for a smart, affordable, total solution for all…
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14 Best Help Desk SaaS Platforms for Your Business

Discover some of the best cloud-based helpdesk solution…
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9 Best Help Desk Software for Ecommerce Businesses

Customer service is one of the most important factors f…
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Zoho Desk: One-stop solution for customer support issues

Ensuring customer satisfaction through support services…
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Transform your customer service with Salesforce: Affordable and efficient

If you work in a stressful customer service, sales, or …
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Hesk: Affordable and reliable help desk software for businesses

The success of your business depends on your customers …
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Modernize your IT services and reduce costs with Freshservice ITSM

IT service management (ITSM) is a critical process that…
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9 first-party data strategies to drive customer engagement

Find popular first-party data strategies you can use to…
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11 virtual receptionist services to manage your incoming calls

Don’t have time to keep your customers waiting? S…
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How to collect Voice of the Customer (VOC) to improve your business

Voice of the Customer (VOC) is a term used to refer to …
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What is Customer Health Score and is it important for your business

Learn about Customer Health Score and how to properly m…
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8 Best Point of Sale (POS) Systems to Grow Your Business

Point of sale (POS) systems allow customers to pay for …
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Unlock Shopify Selling through Gorgias' Help Desk

Great customer support is the cornerstone of building a…
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9 Top Survey Creation Apps to Get Feedback/Conduct Surveys

Surveys play the most important role in analyzing custo…
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How to write call center scripts for beginners

Call center scripts allow you to provide accurate and e…
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Service Blueprint Diagram Description [+ 5 Resources]

Service blueprint diagrams help you easily plan, explai…
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Customer Loyalty and Retention: A Simple Guide [+10 Software]

Customer Loyalty and Retention: A Simple Guide [+10 Sof…
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How can a SaaS business use a knowledge base to satisfy customers?

How can SaaS businesses use knowledge bases to satisfy …
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