7 Best Reliable Calling Solutions to Improve Customer Trust and Confidence

Want more customers to answer your calls? Use a trusted calling solution to avoid being marked as spam by carriers and users.

How many times have you called a customer asking for feedback only to have them miss your call because they thought you were spam?

Ask any telephone call team and they’ll tell you that incidents like this happen a lot. So what’s the solution? Use reliable calling.

What is reliable calling?

Reliable calling is a technique that indicates to the recipient that the call is coming from a trusted source, preferably a business company. Also, let them know that the call is not spam. When businesses choose a trusted calling solution, they can register and authenticate phone numbers.

It also protects against the possibility of your phone number being incorrectly labeled as spam. This will have an overall positive impact on your business as your phone answer rates will improve.

The importance of a verified phone number

Using a verified phone number for business calls is very important. These numbers are needed to share business updates, promotional vouchers, and great offers, so it’s best to avoid using random numbers and only use verified numbers.

Phone verification is necessary to protect your business’s reputation from fraud. Scammers often hide their phone number and use someone else’s phone number for illegal activities. As a result, these numbers are marked as spam by users. A verified phone number can protect you in such scenarios.

What is the SHAKEN/STIR protocol and why is it important?

SHAKEN stands for Assert Information for Signature-Based Processing Using Tokens, and the full form of STIR is Secure Telephony Identity Revisited. SHAKEN/STIR is a combination of protocols to combat caller ID spoofing.

These protocols work together to ensure call authenticity and ensure that caller ID information matches the actual caller. According to the FCC (Federal Communications Commission), all telephone service providers are required to use this service. This protocol is important for the following reasons:

• It helps you build trust with your customers and significantly improves your call response rate.
• The STIR/SHAKEN protocol protects the reputation of legitimate businesses. Assign a high score to these calls to avoid accidentally labeling them as spam.
• Authenticate calls to your number and block unwanted spam calls even before they reach the recipient’s phone.
• This protocol also detects robocalls that contain prerecorded messages and marks them as potentially fraudulent. Assign a low score to prevent access to the user’s phone.

Here are some reliable calling solutions that are perfect for your business.

Aloware

Are your calls being blocked by your carrier? Aloware’s reliable calling solutions allow more people to answer your business calls. Implements STIR/SHAKEN and A2P 10DLC protocols to provide correct caller ID and checkmark when making phone calls.

Businesses can get authenticated phone numbers from this solution, so the numbers are never seen as suspicious. This increases connection rates and increases customer trust. Aloware also makes it easy for businesses to enroll in anti-spam measures like STIR/SHAKEN and A2P 10DLC to stay compliant.

It also helps improve your reputation and avoid being marked as spam by users. Therefore, the deliverability of SMS is improved and the reception rate is increased.

Twilio

Twilio provides SHAKEN/STIR-based reliable calling to increase call answer rates. This can be used as a useful tool to combat illegal robocalls. Used to register a number for voice calls using the SHAKEN/STIR protocol.

Due to the authentication of this protocol, all calls made from the registered number will display a “Caller Verified” tag on the recipient’s mobile phone. Even if your number is marked as spam, you can use this solution to fix the situation.

Twilio also gives you the opportunity to improve your call reputation score so that your customers have a reason to call you again. In addition, the solution has a Trust Hub feature that allows you to authenticate across all channels.

mighty call

Choose MightyCall when you need reliable connectivity for your business with caller ID authentication. This comprehensive solution not only ensures high customer satisfaction but also protects your business from robocalls.

Therefore, you can choose this to protect your communication channels and gain customer trust. One of the internal features of MightyCall is caller identity authentication.

This system displays an “authenticated” status in the call log for genuine and non-spam calls. Additionally, the reliability of calls improves the reputation of legitimate businesses and reduces the risk of fraudulent calls.

Caller ID Reputation

Knowing the reputation of the outgoing phone number is very important for any business. Caller ID Reputation is a powerful solution that allows you to test STIR/SHAKEN authentication levels.

Once you are fully aware that calls are getting the appropriate authentication level, you can measure agent performance. This level is directly related to call deliverability. Therefore, its rating will let you know whether the number is certified by OCN and the carrier.

Additionally, you can find major call blocking app-wide flags. The platform also offers real-time flag notifications and bulk upload of phone numbers for reputation monitoring.

DNC.com

DNC.com is a robust solution that protects your business reputation while maintaining trust and increasing response rates. Prevent call blocking apps and spam labels from ruining the reliability of your calls.

With this call deliverability solution, you can manage all your business numbers from a single dashboard and see how recipients view and receive calls. It also provides the ability to remove possible spam status from phone numbers that have already been marked as spam.

Apart from these, a branded caller ID containing your company name (some carriers display up to 32 characters) and logo is also available. This gives you access to over 400 million devices in the United States.

cinch

When you choose Sinch as your trusted calling solution, your customers know the identity of their callers. By building customer trust, you can reduce the number of robocalls and increase call response rates.

With this solution’s STIR/SHAKEN certificate, you can increase your reputation score while ensuring your customers can answer your calls with confidence. Helps fight spoofed calls that plague consumers.

The value of a voice call is established when the call displays a check mark or “caller verified” text. This solution also mitigates robocalls and prevents legitimate calls from being marked as spam.

Itel

Did you know that customers are more likely to answer a call if it comes from a trustworthy caller? That’s true. But how do you prove that the call is trustworthy? With Ytel , you can increase your live answer rate and prevent your business calls from being ignored.

You can register your phone number with Ytel to prevent your calls from being incorrectly classified as spam. Such labels can also be removed from existing phone numbers. The solution also offers branded caller ID and verified checkmarks.

These appear on the recipient’s display and call log, so you can be sure you know who the sender is. In supported cases, you also get the ability to add your company logo to your caller ID and state the reason for your call.

conclusion

For businesses, authenticating phone numbers is essential to gaining customer trust. Using a reliable calling solution is the approach you can choose to avoid the possibility of being tagged as spam.

Here we have compiled a list of the most reliable calling service providers. Check out the features of each and choose the one that best suits your business. Interested? Read about the best VoIP phone systems for modern businesses.