9 Best Cloud PBX Solutions for Small Businesses

If you’re looking for a business phone system, you’ve probably come across the acronym PBX frequently. PBX stands for Private Branch Exchange. Unlike the public telephone network, a PBX allows businesses to operate their own telephone network.

Traditionally, PBX systems were only available as on-premises solutions. This meant strict self-management, high maintenance costs, and a high degree of complexity.

It is also still available as an on-premises solution, but modern PBX users are encouraged to host their phone system on the cloud.

Not only is it much more affordable, it’s easier to manage and you can benefit from unique features. For illustration purposes, some of these features are listed below.

• Offsite hosting. Telephone systems are run and maintained by your provider. That is, the data center is offsite. This reduces the need for regular hardware maintenance.
• IP phone. Cloud-based PBX systems run entirely on Ethernet. This means your entire company can use VoIP phones and mobile phones from anywhere there is an internet connection.
• Simple management. Cloud-based PBX solutions integrate all important functions within an online dashboard. This means you can route, assign permissions, manage phone settings, and more right from your browser.
• Flexibility. Whether you’re on the go or on the go, cloud PBX allows your clients and team to stay in touch.
• There are no additional costs. The solution presented in this post is built solely on a plan-based model. Pay only for the features you need, nothing more, nothing less.

Finally, digitization allows you to integrate your cloud PBX platform of choice with your favorite customer relationship management tools. Salesforce, Zendesk , Slack, Freshdesk , etc.

At one point, digitizing business phone systems was all about cost efficiency. These days, you can benefit from increased productivity, ease of scalability, and hundreds of integrations with the tools your business already uses.

So let’s take a closer look at your options for some of the best cloud PBX solutions on the market.

fresh cola

With over 40,000 customers, FreshCaller’s cloud PBX system is one of the popular systems on the market. No maintenance fees, downloads, or hardware required to get started.

Equip your team with this cutting-edge voice AI engine that focuses on simplicity and can easily scale as needed to make their work easier. Here are some of the things you can do with Freshcaller.

• Import numbers or buy new numbers from over 90 countries
• Automatically generate custom and detailed reports and deliver them directly to your inbox
• You can also monitor conversation queries and jump into important conversations that require your attention.
• Employ voice bots that understand intent and interact with customers to easily resolve queries.

To try out all the features, you can start using the 21-day free trial before committing to a paid plan.

Nextiva

Nextiva is one of the oldest and perhaps most popular cloud-based PBX solutions on the market. The company has over 15 years of experience in the digital telephone system field. And the common VoIP technology found on the web today has survived multiple changes.

The secret to Nextiva’s success is our continued commitment to the NextOS platform. NextOS encapsulates all aspects of communication related to business environments. Specifically, Nextiva is dedicated to bringing team and client communications together in one single dashboard. This provides a seamless digital call center experience.

From basic features like voice calling, call forwarding, and call queues to more complex tools like customer information and business details.

In the long run, Nextiva will accumulate enough information about its customers to help it better understand their needs.

This is done with the help of AI that helps Nextiva collect important customer information in real-time. And because it’s a unique approach, it’s ideal for medium-sized businesses looking to grow rapidly within a predictable period of time.

just call

JustCall is a cloud-based PBX system that provides business owners with phone numbers in over 70 countries. The phone numbers created by JustCall always appear as local numbers when contacting clients, providing complete transparency.

With a local number, clients no longer have to worry about the legitimacy of the calls they are receiving. Immediately after signing up as a JustCall customer, you will be given the option to generate a new phone number in your desired country.

Best of all, this doesn’t just mean a streamlined set of phone numbers. JustCall’s feature list is extensive to ensure you and your clients stay in touch. Here’s how:

• Call forwarding. Are you on vacation? no problem. JustCall allows you to forward or distribute calls to a number of your choice while you’re on the go.
• Team distribution. Never miss a call. JustCall’s Teams feature allows you to assign multiple employees to one number.
• schedule. Add a booking form to your website using one of the website widgets provided. This way, your clients can schedule a phone appointment at a time that is convenient for them.
• Integration. JustCall supports over 30 integrations with your favorite CRM and helpdesk platforms.
• Surveillance. Are you planning to train new employees for your call support center? Built-in monitoring allows you to quickly identify potential mistakes your trainees are making and correct them on the go.

The company is constantly updating its platform with new features and tools to help you get the most out of your phone system. We are fair and flexible when it comes to pricing. The most affordable plans start at just $25 per month per number.

air call

Looking for a business phone solution that scales with your business? Look no further than Aircall. It’s the perfect choice for business owners who want to start their own call center and scale it as their business grows.

So how difficult is it actually to use Aircall? The good news is that everything is largely automated, from signing up to creating your first phone number. Once you’ve set up your team structure, you can start adding phone numbers in over 50 countries.

Each number you create can be customized to meet country requirements, and you can even assign numbers to specific team members. For example, someone who works within the region where you are selecting a location number.

But that’s not all. To make your call center as complete as possible, you’ll need support for third-party integrations. You’re probably already using something like helpdesk software to manage your customer list.

Aircall also provides very active support in this department. Our current list of integrations includes over 100 tools and platforms used by modern business owners, including Zoho, Shopify, SnapCall, and Pipedrive.

ring central

RingCentral is the leading phone system choice for more than 400,000 business owners worldwide. Whether you’re a small business or a growing company, RingCentral offers a wealth of features to meet your needs.

As a cloud-based VoIP platform, RingCentral features voice calling, mobile text messaging, and video and audio conferencing options.

One of RingCentral’s most popular features is its unified mobile and desktop experience. This ensures that your employees always have access to important calls (whether you’re away or not), whether you’re on the go or in the office.

Through distribution, you can assign different teams to different branches across your business . Customers in need of technical or financial support.

Pricing starts at $20/month for Essentials plans and $50/month for Ultimate (all-inclusive). Please remember. These subscription fees do not include individual phone numbers and start at approximately $5 per international number.

jibochat

With all the virtual PBX features your business needs, JivoChat helps you receive and make calls and receive SMS text messages seamlessly. Calls can be made to over 50 countries, and calls can be forwarded/distributed. The great thing is that you can perform all tasks directly from the Jivo app.

Additionally, you can:

• Send a voice greeting
• Store customer records
• You can easily replenish your balance.

Choose different numbers for each country for just $1/month and call for just $0.02/month. We also have 24/7 customer support via phone, email, and chat.

cloud talk

CloudTalk is an integrated cloud-based phone system with an integrated call center platform. Built to work with modern business tools, help desks, and e-commerce stores, it streamlines communication between clients and businesses. Our most popular monthly plans start at $20 and can be upgraded based on your needs.

Unlike cumbersome in-house PBX systems, CloudTalk works entirely from your browser. This allows you to set up your call center in a matter of seconds and start receiving calls from day one.

You and your employees can record individual calls and take notes in real time. This gives you the freedom to make long-term decisions that positively impact your business. If you’re not convinced, you can always try CloudTalk with a 14-day free trial.

HubSpot is one of the partners CloudTalk works closely with, so if you have an existing HubSpot infrastructure, you can combine both platforms for a much smoother customer interaction experience than before. It can be achieved .

8×8

8×8 is focused on helping small business owners build dynamic phone systems across their business structure. World-class technology allows 8×8 to provide high-speed PBX services using only an internet connection.

As an all-in-one platform, 8×8 can offer more than just a traditional phone management system. To illustrate, here is an overview of the three core products that 8×8 offers to its customers.

• virtual office. Traditional cloud-oriented phone services using VoIP. Perfect for small business owners who need a reliable phone number to contact their customers.
• Virtual office pro. The pro version of the same plan includes additional features such as fax, conferencing, and call recording features. Ideal if your business is growing and you want to get it done in a remote working environment.
• Virtual contact center. Deliver an authentic contact center experience on the cloud. This includes tools for generating reports, analyzing data over time, and more. Suitable for established businesses that deal with thousands of customers every day.

One of the standout features of 8×8 is the employer dashboard. This dashboard helps you bring all your employees together in one single system. Employees can chat with each other, assign calls, and manage a backlog of voice messages.

Last but not least, if you decide to go with 8×8, one of our PBX specialists will provide you with an introductory tour of the product that can last up to an hour. This will give you a complete understanding of all core features and how they can benefit your business.

ring over

RingOver is a France-based communications platform that helps you launch your own digital call center in under 5 minutes. From call center absences to phone numbers and the first call to a customer. All thanks to a thoroughly optimized infrastructure that helps you achieve your goals.

To further understand how RingOver is better than traditional in-house PBX systems, let’s take a look at its main features.

• Create phone numbers in over 60 countries with no restrictions on outgoing or incoming calls.
• Send a text, chat with clients, send a fax, or receive voice messages using our cloud-based call center.
• Works on desktop and mobile – take client calls from anywhere you have internet access.
• A dynamic switchboard that you can use to build interactive navigation experiences for your clients. For example, press 1 or 2 to access a specific department.
• Complete detailed reports on incoming/outgoing calls, employee history, etc.
• Easily integrate with your favorite customer relationship management platform.

Best of all, you don’t need to do anything outside of the RingOver installation process. Everything is included in the dashboard you get after signing up. This means you can start adding new numbers and team members as soon as you sign up.

The most popular plan (Power) starts at around $60 per month. This includes unlimited calling to over 100 countries around the world. Additionally, you have the option to integrate your call center with over 15 of the most popular CRM platforms on the market.

Based on independent reviews, RingOver receives high marks for its technical support. In other words, even if you’ve never used a cloud PBX solution before, RingOver’s talented staff will be happy to help you and get you up and running as soon as possible.

conclusion

More and more companies are adopting a digital environment. And as older systems become more expensive to maintain, it makes sense to look for reliable alternatives. A cloud-based phone system gives you the flexibility to get your business done no matter where you are.

Best of all, most of it happens inside your browser. From recording calls to managing employees, some of the solutions on this list are dedicated to giving their clients the best communication experience possible.