Samsung India now offers customer support via WhatsApp

Considering the current situation due to the coronavirus pandemic, getting customer support from brands can be a hassle. In a step to ease the burden on customers, Samsung India has started offering customer support through WhatsApp .

If you are a Samsung customer, just send a text message to Samsung’s WhatsApp support number 1800-5-7267864 . Once you save the number, it will appear in your WhatsApp contacts list. Open a chat window and submit your question. Get technical support and information about service center locations, repair status, and more. This service is available daily from 9am to 6pm .

Apart from WhatsApp, Samsung offers a number of customer support options, including remote support, live chat, call center-based technical support, video tips, and the Samsung Members app. Samsung claims that it resolves over 70,000 inquiries every month through remote support. The company offers remote support to all Samsung smartphone and smart TV users.

In case you didn’t already know, the Samsung Members app has over 9 million users. Samsung customers can use the app for live chat, service requests, repair progress tracking, remote support, and phone diagnostics. Additionally, there is also a community section that you can use to help yourself and interact with other Samsung users.

“Support for WhatsApp is another step we have taken to offer our consumers the option of contactless service, especially in the current situation. We hope that consumers will rely on our WhatsApp support services to stay safe at home,” said Sunil, Vice President, Customer Service, Samsung India. Kutinya said.